Verizon Kunden-Ressourcenzentrum

No. Verizon will continue running its managed services business and will utilize Equinix for colocation. In addition to the purchase agreement, Verizon and Equinix will enter into expanded colocation and lease agreements covering Verizon’s continued use of the facilities as a customer of Equinix.

Only Equinix-defined products will be offered to new customers or to existing Verizon customers who have been assigned to Equinix and want a new footprint. Those products include:

• Private Cage w/kVA-Based Power
• Private Cage w/Circuit-Based Power
• Secure Cabinet w/kVA-Based Power
• Secure Cabinet w/Circuit-Based Power
• IBXFlex
  • Büro
  • Lagerung
• IBX Space Reservation

To understand how Equinix will reference Verizon products and services, refer to the product-mapping guide below. For updates on product availability by IBX data center, please contact welcome@equinix.com or your Sales Representative.

No. Equinix will not support new orders on this service; Equinix will grandfather in existing muxing/de-muxing services.

Existing customers in Verizon data centers will be covered under the current Verizon Remote Hands/Smart Hands services and SLAs/SLOs. In addition, the Equinix 24-hour SLO will apply.

On-demand customers can expect a two-hour ticket acknowledgement during business hours, and a four-hour ticket acknowledgement after business hours. Verizon Smart Hands or Remote Hands subscription customers can expect a 30-minute response time SLA.

• In IBX data centers with 24/7 security, requests will be handled within 24 clock hours
• In IBX data centers without 24/7 security, requests will be handled within 24 business hours

Neukunden und/oder Cages werden von unserem Equinix Smart Hands Standardplan abgedeckt.

Equinix Infrastructure Services provides customers with a one-stop shop for data center installation, migration and equipment procurement. Available services include specialized design, installation, structured cabling, equipment resale and project management. Learn more about EIS »

Both are available in the former Verizon data centers.

Antenna services will be available only at certain Verizon data centers. Contact welcome@equinix.com for the latest on availability.

Please contact welcome@equinix.com for the latest on availability for network-timing services at Verizon data centers.

Sie können sich in unserem MI1 IBX Rechenzentrum mit über 80 alternativen Providern verbinden. Eine Liste von alternativen Providern befindet sich unten.

Bitte beachten Sie, dass Sie diese Provider direkt beauftragen müssen, damit Ihr IP-Transit-Service gesichert ist.

• Allied Fiber
• Antel
• AT&T
• Azultel
• Bahamas Telecommunications
• Bantel International Corporation
• Belgacom North America ICS
• Belize Telecommunications
• Bestel
• Boliviatel
• British Telecom BT LatAm
• BroadbandOne
• Cable & Wireless Americas
• Cable & Wireless Americas - (EWC) - LIME
• Cable Onda
• CAF (Corporación Andina de Fomento)
• Centennial Florida Switch
• Centurylink (Qwest/Savvis)
• China Telecom
• China Unicom
• Clear Wireless
• CNT EP (Corporacion National de Telecommunicaciones)
• Cogent Communications
• Columbus Networks
• Comcast Cable
• Compañia Dominicana de Telefonos (CODETEL)
• Conecel
• EarthLink Business
• Emerging Markets Panama
• Equant (France Telecom)
• EuroTransit
• FiberLight
• Florida LambdaRail
• FPL FiberNet
• Global Telecom & Technology (GTT)
• GlobeNet
• Hotwire Business Solutions
• Hurricane Electric
• Init7
• Instituto Costarricense de Electricidad (ICE)
• InterNAP
• IPTP
• KPN
• Latam Telecommunications
• Latin America Nautilus (LAN/Sparkle/ Seabone)
• LDTeleCom
• Level 3 Communications
• Metrored Mexico
• Millicom Americas
• Mossel Jamaica Limited (DIGICEL)
• Navega
• NewCom Limited
• NTT
• Oi Movil
• Open Telecom
• Orange Dominicana
• PCCW Global
• PREPA Networks
• Radianz Americas (BT)
• Sago Networks
• San Juan Cable
• Sling Broadband
• Smitcoms Dominicana
• Sprint Communications
• Sunrise/TDC Schweiz
• Swisscom
• Tata Communications
• TeleBarbados
• TeleBermuda International
• Telecom Columbia USA
• Telecommunications
• Telefónica International Wholesale Services (TIWS)
• Telekom Malaysia
• TeleSUR
• TeliaSonera International Carrier
• Telmex USA
• Terra Networks
• Three Sixty Communications Limited
• Time Warner Cable
• Trilogy Dominicana
• TW Telecom
• Verizon Business
• Wind
• Windstream
• XO Communications
• XTEC
• Yak Communications
• Zayo (AboveNet)

Following the closure of Verizon’s co-location, cloud and managed hosting, Verizon support for retained Managed Router Service (MRS) will continue to be performed by the Verizon service and network operation centers. Support is available 24 hours a day, 7 days a week, 365 days a year.

Customers can request support by email to our service center (servicecenter@verizon.com). During an emergency the Verizon network operation center (NOC) can be reached by telephone at +1 305-328-8000 for immediate resolution.

While Verizon will continue to fulfill the Managed Router Service, you may need to reach out to the Equinix Global Service Desk (GSD) or your Equinix Customer Success Manager (CSM) to initiate support requests for Equinix-related issues.

Customer Interface Support (Network) ›